When making a booking request at Kingsdown Camping, The Avenue, Kingsdown, Kent CT14 8DU you are agreeing to enter into a binding contract with us.
References to 'us' and 'we' in these Conditions relate to Kingsdown Camping. References to 'you' or 'your' relate to the person making the booking and all members of that person's party. When you submit a booking request online, by telephone, by post, or in person we will email a booking request confirmation to you and we enter into a contract with you; which is subject to these Booking Conditions.
Kingsdown Camping accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for yourself, your booking party, and your children and you are agreeing to abide by our Terms and Conditions, which can also be viewed in full on our website.
All cars, vehicles, motorbikes, bikes, other vehicles, and single-axle caravans are parked at their owner's risk. Kingsdown Camping accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes, other vehicles, and single-axle caravans.
General Booking Information
To make a booking you should complete a booking request via the online booking system on our website. You can make also make a booking request by phone or in person.
For any booking to be accepted, you must have agreed to our booking terms and conditions.
You must be over eighteen (18) years of age to make a booking and there must be at least 1 person over eighteen (18) present for the duration of the booking period.
The maximum number of people per booking is six (6) on the camping field, five (5) in the Cabins, and sixteen (16) in The Lodge; unless by a separate agreement.
Only one (1) vehicle per camping booking is free, extra vehicles are allowed subject to payment.
No pets allowed
No twin axel caravans or caravans over 6.5m.
No vehicles over 8m.
No commercial or sign-written vans or lorries unless you have a prior agreement from us in writing.
Bookings can be amended and dates changed subject to the relevant terms and conditions set out herein.
Booking Request Confirmation:
We will send you confirmation of your booking request and the availability of your submitted requirements via email. Please check the details fully as we may not be able to provide everything requested. Please notify us of any errors immediately. Please contact us if you do not receive this email within 2 days of submitting a booking request.
Securing your Booking and Payment Terms:
We confirm your booking request by email in which we set out the total cost of your booking and provide an external payment link to our accepted card payment processor unless otherwise agreed.
You are required to pay this amount in full by the date stated to secure the booking. If payment is not received by this date then the booking will be cancelled.
We will only accept payments on arrival if we agree to accept a booking request within 24hrs of your arrival date.
We reserve the right to cancel the booking if your payment is not showing as cleared funds in our bank account by 9am the day after the date that your payment is due.
Your payment is specifically made with respect to a unique booking reference and cannot be transferred in full or in part to a different booking.
Booking Amendments:
We allow certain amendments to bookings within specific date and time periods. To make an amendment to a booking please email your request to customerservice@kingsdowncamping.co.uk. We will not accepted responsibility for any amendment requests made by telephone, or if they are made by anyone other than the person that made the booking.
Adding - You can add days, people or ancillary products, referred hereafter as Product(s), subject to availability, at anytime prior to arrival or during your stay. The cost of any such additions will be added to the cost of your booking and are subject to our standard payment terms.
Removing - If you want to amend your booking by removing any Product(s) originally booked then we will recalculate your booking cost. Any entitlement to a refund, is based on the following conditions:
The amendment request must be made by email and by the person who made the booking.
We will refund 50% of the amount paid in respect to the removed Product(s) amount ONLY IF any amendment is made by 12pm no less than 48hrs (2 days) before the booking arrival date.
We will not give any refund or provide a credit note if you make an amendment request after 12pm within 48hrs (2 days) of the booking arrival date.
If for any reason some or all the people on a booking are unable to stay then we will allow that person(s) to be replaced by someone else on the condition that:
The amendment request must be made by email and by the person that made the booking
You provide the name(s) of the person(s) unable to stay
You provide the name(s) of the person(s) replacing anyone unable to stay
Should any such amendment result in an increase to the total cost due then this will be payable as per our standard payment terms
We will not give any refund or provide a credit note if you make such an amendment request after 12pm within 48hrs (2 days) of the booking arrival date.
An administration fee of £20 is charged if you want to change the dates of your stay to dates that do not include the dates originally booked. Please note the following conditions shall also apply:
Date change requests must be made via email and by the person that made the booking
Your new dates must be within the same calendar year of your original booking
Date change requests will only be agreed subject to availability
Date change requests are not permitted if they are made after 12pm less than two (2) days before your arrival.
The administration fee of £20 is an independent charge and does not form part of the total booking fees for people or ancillary products.
We will not refund any price difference if the amount originally paid is more than the cost of the new booking fees.
Example: Arrival day Fri 5th, any amendment must be made by 12pm on Wed 3rd.
Please note the maximum number of people per booking is six (6) on the camping field, five (5) in the Cabins, and sixteen (16) in The Lodge; unless agreed separately with us.
Hiring ancillary products:
The provision of these products, including but not restricted to, electric hook-up pitches, field kitchen, fire baskets, and seating with tables, is always subject to availability. If you hire these products, then we shall endeavour to supply them to you as requested or offer an alternative if the product(s) are not available either for part of or throughout your stay. In the event that an ancillary product is not available, or an alternative is unaccepted by you, then we reserve the right to remove this product from your booking for any day(s) that the product is unavailable and refund the respective cost to you. The decision to do this is entirely at our discretion.
Electric Hook-Up (EHU) Pitches:
Our EHU pitches are supplied with a 16amp 3-pin female connection. We do not supply the connection power lead as part of the EHU pitch hire fee. If you want a specific number EHU pitch or area then we can provisionally reserve them for you but we cannot guarantee their availability for your stay. Our staff will confirm what pitch number you have been allocated on arrival. Unless otherwise agreed by us in advance all EHU pitches can only have 1 unit per pitch; a unit is 1 x tent, campervan, or caravan and must be set up on the left side of the pitch. If you have more than 1 unit for your booking it must be set up outside the 'no camping zone' that is immediately in front of all our EHU pitches.
In addition, if there are other families or friends staying when you are here they cannot set up on your EHU pitch or in the 'no camping zone'. If other families or friends have booked an EHU pitch, then they must set up on the pitch we have allocated to them. If there are multiple bookings as part of a group that wants to have EHUs together then you must advise our staff of this requirement. We will endeavour to allocate adjoining EHU pitches, but we cannot guarantee this.
You will have 2hrs to unload your vehicle to set up; your vehicle must then be parked in the designated parking area for the duration of your stay.
Our Charges VAT.
Our charges include VAT at the prevailing UK rate. All our camping pitches and accommodation are let for holiday use only and are limited to the time specified in your booking confirmation.
Cancellation Waiver Premium
When making a booking you can choose to include our Cancellation Waiver Premium that protects your payment, subject to conditions set out herein, in the event that you need to cancel your booking completely. Please refer to the relevant conditions under 'Cancellation'.
Cancellation:
Please note our Cancellatioon Waiver Premium is not available on any booking that includes more than 16 persons. For bookings over 16 person please refer to our terms set out under Without our Cancellation Waiver Premium.
It is essential that you let us know immediately if you need to cancel your booking. Please notify us by email if you wish to cancel your booking. You can also cancel by telephone but we must receive an email confirmation from you also by 12pm no less than 24hrs (1) day before your arrival date confirming your request to cancel or your request will not be formally accepted.
If you cancel your booking then the following conditions will apply, please note these conditions do not apply to booking amendments:
With our booking Cancellation Waiver Premium cost £5.99
You can cancel your booking completely at any time up to 12pm on the day before your arrival date and we will refund 100% of your payment; this does not include the £5.99 Cancellation Waiver Premium payment.
Please note we will not refund any payment if you cancel your booking after 12pm on the day before your arrival date or do not check in on your arrival date.
The Cancellation Waiver Premium only applies to full booking cancellation, it does not cover any refund entitlement to booking amendments. See 'Booking Amendments' for further information
Without our Cancellation Waiver Premium
If you cancel by 12pm, not less than five (5) days, before your arrival date we will refund 80% of your payment.
If you cancel less than five (5) days, but before 12pm up to two (2) days before your arrival date we will refund 50% of your payment.
We will not offer any refund amount if you cancel after 12pm less than two (2) days before your arrival.
Please note we do not allow payments to be transferred or credited to another booking or person.
Example: Booking arrival date is the 8th of May. If you cancel before 12pm on the 3rd of May (5 days before arrival) we will refund 80% of your booking cost. After 12pm on the 3rd May if you cancel before 12pm on the 6th May (2 days before arrival) we will refund 50% of your booking cost. After 12pm on the 6th May, we will not provide any refund. All cancellation requests MUST be made by email, this will provide a time and date stamp to ensure any refund you are entitled to is correctly calculated.
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are accommodation or services related to leisure activities (if the contract provides for a specific date or period of performance).
Cancellation Due to Unforeseen Circumstances:
We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, notifiable diseases, health risks or such similar events (Force Majeure). We strongly recommend that you have adequate holiday insurance in place to cover this.
Group Bookings:
Our booking terms and conditions apply to all bookings including any that are part of an organized group including but not restricted to schools, youth organizations, churches, and special interest groups.
Travel Insurance
If you require additional protection to cover cancellation, loss, damage, injury, etc then we recommend you take out your own separate insurance. As a small business, we are not able to act as your insurers and rearrange your stay due to your changes in personal circumstances.
Pets
We regret that pets are not permitted at our campsite. It is your responsibility to be aware of this rule and we will not offer any refund or credit note if your booking is refused or cancelled because you have a pet.
Arrival and Departure
Camping arrivals are welcome from 10am daily, indoor accommodation or camping with an electric hook-up (EHU) from 1pm. Departure times for campers is 12pm, and indoor accommodation is 10am. Please refer to our website for our office opening hours times as they are seasonally variable.
Please let us know if you expect to arrive late or are delayed. If you do not contact us or have not arrived by the time our office closes we will consider your booking as cancelled.
Noise Policy and Behaviour
We aim to operate a quiet, relaxed, and laid-back campsite. Playing any amplified music and percussion instruments is restricted. To minimise any noise pollution to our neighbours, and fellow campers and for safety concerns, we do not allow loud music at any time and no music or disruptive noise after 10pm.
We ask that you please respect fellow campers and our local neighbours. There is a complete LOW NOISE POLICY from 10pm to 8am around the campsite.
We reserve the right to remove any campers who act inappropriately or do not follow our noise guidelines.
Your Safety
Children are free to explore the site, but they remain their parent's or guardians' responsibility at ALL times. We will not be held responsible or liable for any accident, loss, or damage whatsoever to persons, vehicles, tents, accessories, or contents during your stay with us. Our campsite and landscape include some steep slopes, rough terrain, trees, brambles, and other natural hazards. Depending on the weather, conditions can be cold, wet, slippery, hot, dry, and brittle. We take no responsibility for the weather conditions at the time of your stay. We recommend that you come prepared with suitable equipment, clothing, and footwear. We do not offer weather-related refunds in part or in full so come prepared. We reserve the right to close the campsite in extreme or dangerous weather conditions. The decision to do this is entirely at our discretion. The use of gas cookers, gas heaters, or naked flames is not allowed at any time within your own tents. This is due to the risk of fire and carbon monoxide poisoning. Drones, Fireworks, Chinese lanterns, weapons, and dangerous materials or substances are not permitted. In making a booking at Kingsdown Camping acknowledge and accept our Terms & Conditions and Site Rules, and that you are aware of the potential risks, hazards, and dangers of entering and staying at this campsite.
Vehicle Access and Parking
You are allowed one (1) vehicle per booking. Extra vehicles are allowed subject to payment. We allow vehicles onto the camping field for a maximum of two (2) hours to unload. The principal vehicle listed on your booking is allowed to remain on the camping field, all other vehicles on your booking must return to the designated parking area. These vehicles will only be allowed access to the camping field again on the day of your departure. We do not allow commercial or sign written vehicle access to the camping field unless by prior agreement. Our parking area(s) are located away from the campsite pitches. All vehicles, motorbikes, bikes, or caravans are parked at owner risk. We accept no liability for loss or damage to vehicles, motorbikes, bikes, or caravans.
Cleaning Policy
We ask that you leave your accommodation or areas you use within the campsite in a clean and tidy state upon your departure. We provide ample mixed waste bins and recycling bins on the campsite. DO NOT leave broken tents or associated camping equipment in or next to our bins; please take these items home with you or to a council recycling station.
Day Visitors
We do not allow 'Day Visitors' if you are staying at the campsite and want to meet up with friends or family, then you must arrange to meet them off-site. We have 3 great pubs in the village or Deal is just 3 miles away. We do not have visitor parking spaces, so please do not tell friends or family they can drive to the campsite to park here. Any vehicle not displaying a valid parking permit may be clamped.
Smoking
No smoking is allowed inside any of our indoor accommodation or campsite facilities.
Wardens
Wardens will be on duty at the campsite. The wardens will be charged specifically with:
Ensuring no loud, disruptive music or noise on the campsite 10pm and 9am
Vehicles are correctly and safely parked in the appropriate designated areas
Enforcement of our campsite rules
Security of the campsite
We ask that you and your guests cooperate fully with our wardens and staff. It is a condition of your booking that you agree to follow the directions of our wardens, staff, and site rules at all times.
General Agreements
You agree to look after the accommodation, camping pitches and campsite facilities. This means you must keep all furniture, fittings, and effects, (inside or outside) in the same state of repair and condition as at the start of your booking, and you agree to leave it clean and tidy. If you break these conditions, we may make an additional cleaning charge and/or make a claim against you for repair or loss as a result of the damage caused.
You are expected to show due consideration for other people, including other guests, local residents, and our staff. If you abuse the property or display dangerous or offensive behaviour towards the staff, landowners, or any third party, we may refuse to allow you access to the property or ask you to leave before the end of your stay. If this happens, we will treat your booking as having been cancelled by you and you will not be entitled to any refund.
You are in a natural environment and as such you agree to respect all local flora and fauna. Any damage, willful or negligent, will be taken seriously and may result in you and your party being requested to leave the campsite. In such cases, we will treat your booking as having been cancelled by you and you will not be entitled to any refund.
You must allow us access to the accommodations at any reasonable time during your stay.
The number of people using the accommodation and camping pitches may not exceed the number agreed upon when booking.
Firewood
We do not guarantee the supply of free firewood. Occasionally we accept wood from local tree surgeons and builders that are made freely available to our guests in designated areas. This wood may require cutting and de-nailing before use, so you are advised to bring with you appropriate tools and safety ware as necessary as we do not provide these items. The collection and use of this wood are wholly undertaken at your own risk and we accept no responsibility or liability for any injury you or others may incur. Bags of logs can be purchased from the site shop. You must not cut wood from trees or otherwise on the campsite. Please use only firewood sold by Kingsdown Camping, brought by you onto the campsite, or from the designated areas.
Special Requests
If you have special requests or needs, you are responsible for telling us at the time of booking. If you have a disability that may affect your stay at Kingsdown Camping please tell us before we confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.
Your Happiness and Satisfaction
If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If the problem is outside our office hours you can contact the duty manager using the phone in the red emergency phone box on the wall to the left of the office entrance. If you have any complaints thereafter, please address them to:
Kingsdown Camping, The Avenue, Kingsdown, Kent CT14 8DU or email to customerservices@kingsdowncamping.co.uk
We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
Kingsdown Camping or their staff or business partners shall not be liable for any loss or damage to visitors' property, however, caused. We accept no liability for injury sustained to any party whilst on our campsite.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events that are beyond our reasonable control.
Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues, or business interruption.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Kingsdown Camping, The Avenue, Kingsdown, Kent CT14 8DU, and all notices from us to you will be displayed on our website from time to time or sent via email.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third-party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
Kingsdown Camping is the trading name of the partnership PJA Oliver.
VAT Number - 997 9006 57
Registered Office - Kingsdown Camping, The Avenue, Kingsdown, Kent CT14 8DU