Our customers' frequently asked questions.
Q. How big is a pitch? Can I reserve a pitch?
A. The camping centre does not use a pitch system, unless you book an electric pitch. .. This prevents us from over-booking the camping centre as we only have a limited amount of toilet and shower facilities for the camping field. Spaces/pitches can therefore not be reserved, and is based on a first come first served basis. You should look to arrive early to secure any desired location.
Q. Do you allow 24 hour arrivals/check-in?
A. NO. Our check in times vary according to the seasonal period you are staying, please:
Low Season
Daily 10 am – 5 pm except for Friday 10 am – 6 pm
Mid Season
Daily 10 am – 6 pm except for Friday 9 am – 7 pm
High Season
Daily 10 am – 7 pm except for Friday 9 am – 8 pm
Indoor accommodation is from 1pm
Electric Pitch is from 1pm
Please leave your home at a time that ensures you will arrive before we close. This is particularly important if you are travelling from London. If you do not think you can arrive before we close then it is better to come early the following day then arrive late as we cannot guarantee you access to the camping field if you are late.
Q. What is your check out time?
A. Camping guests are asked to vacate the site before 12pm (guests can pay a day rate which will allow you to remain on site until 8pm, but this may not always be possible for bookings with allocated electric hook-up points).
Indoor accommodation guests are requested to vacate before 11am.
Q. What is your earliest departure time?
A. If you are catching an early ferry / Eurotunnel train, the earliest departure time is your choice, however please be considerate with regards to other guests within close proximity when you are leaving the site. Our ANPR system allows guests to leave the site at any time.
Q. Do you allow vehicles on the camping field?
A. YES. All vehicle registration numbers are required for any vehicle that stays on site or goes on to the camping field. We operate an ANPR number plate recognition for our guests' security whilst on site. Guests' vehicles are permitted on the camping field, weather and staff permitting. All vehicles must adhere to the 10 mph speed limit whilst on site, and please keep vehicle use to a minimum. Ensure that all vehicles are securely parked and locked, with the hand brake engaged and that the vehicle is parked horizontally to any sloped camping areas.
Q. Do you allow Day Visitors?
A. Yes. BUT there are strict rules. Please note the campsite is private property, not a freely accessible public park.
- Any day visitors must be pre-registered and pre-paid for by the guests they are visiting - before the visitor’s arrival.
- Visiting hours are only allowed between 10 am to 8 pm.
- NO day visitors on Saturdays - if you want to meet people on a Saturday you must meet them off-site, sorry, we have limited parking spaces so no visitor parking either.
- If visitors stay after 8 pm they will be considered to be staying overnight and will be charged accordingly; this cost will be added to your booking fee for payment.
- If visitors have not been pre-booked by you they will not be allowed onto the campsite.
- On arrival, all visitors must check in at reception. Here they will be issued with a parking permit and directed to park in our Zone B car park.
- Day visitor vehicles are not allowed onto the camping field.
- Visitors may be permitted on other days BUT this is subject to availability, our site rules, and our booking terms and conditions.
- We reserve the right not to allow day visitors on any day of the week.
- There are no exceptions to these rules.
Here are our 2024 Day Rate charges:
| Low Season | Mid Season | High Season |
Adult 18yrs+ | £3 | £4 | £5 |
Child 4-17yrs | £2 | £2.50 | £3 |
Infants | FREE | FREE | FREE |
Q. Does the Day Rate charge include a vehicle?
A. Yes, one vehicle is included in the Day Rate charge per booking. Please note, Day Visitor vehicles are not granted access to the camping field. All Day Visitor vehicles must be parked in the site's car parks. Additional vehicles per booking are charged at £5 for the day.
Q. What security does the camping centre provide?
A. We operate 24 hr CCTV. The camping field is only accessed via our Automatic Number Plate Recognition (ANPR) barrier system, so all vehicles must be registered when guests check in to permit site access. Nightly security checks are carried out by our staff, which may include a trained security dog. A 1.8m/6ft security fence with two entry access points encloses the site. These are, the main entrance and a footpath gate leading to the beach and village shops/pubs which is only open during office hours.
Q. What are your electrical hook-up arrival times?
A. If you have reserved an electric hook-up, check-in time is no earlier than 1pm, due to previous guests departing. It is possible to arrive on site before this time, but you will not be guaranteed access to your allocated hook-up point until after 1pm.
Q. Do I need to pay a deposit?
A. Yes. We take a 50% deposit for all bookings. You will receive an email from us confirming the amount due and a date the deposit must be paid by (3 days after the booking request is received). If the deposit is not received by the due date then your booking will automatically be cancelled. The balance will be automatically taken from the same card you pay your deposit with on or around 13 days before your arrival date.
Q. Is there a cancellation fee?
A. Deposits are non-refundable or transferrable unless the campsite is unable to open on the arrival date booked.
Bookings can be cancelled or amended up to 14 days before the arrival date and only the deposit that has been paid is charged.
The full booking fee is payable if you cancel within 14 days of the arrival date or if all persons booked under a reservation do not arrive.
The person who makes a booking is fully liable for the payment of that booking.
All guests must respect and follow our site rules; no full or partial refund will be given if guests are asked to leave the campsite due to their behaviour.
We do not offer full or partial weather-related refunds.
Q. How do I pay?
A. You will need to pay a deposit using a debit card to secure your booking. This is done online via a payment link that is on the email we send to you that confirms your booking request has been received. We accept cash and debit cards. WE DO NOT ACCEPT CREDIT CARDS in the on-site office. All card transactions are processed without a fee.
Q. Are dogs allowed on site?
A. NO. We do not allow dogs on site apart from guide dogs and trained police dogs. A local animal shelter/kennels is located within 1 mile from the camping centre. Details on our
downloads page.
Q. Do you allow large groups?
A. A. YES. We openly welcome a variety of groups including scouts/guides, schools, church, membership clubs and associations etc. If you are organising such a booking then you must contact our office as the maximum number of people that you can book for online is 6 persons. We will then be able to advise you on what information we need and how we will check-in your group in and take payments.
If your group consists of multiple families or friends then each family will need to make their own booking. If you are coming with other families or friends then please let us know this by using a shared group name when booking after your own name i.e. Mrs Smith (The Ramblers) Please refer to our set up policy for electric pitches.
Groups such as birthdays, hen and stag parties are advised that this camping centre is not suitable for large group bookings of this nature, as we promote a peaceful, relaxing, family orientated camping experience. Any noisy anti-social behaviour will not be tolerated and guests not adhering to the site rules will be and have been asked to leave.
Q. Do you have any large sheltered areas in case of wet weather?
A. NO. There are no large halls or buildings for wet weather shelter on the camping grounds.
Q. Do you have areas secluded for groups that would not disturb other campers at night?
A. . NO. Our camping field is a large 35-acre grassland and has no areas where we allow groups to behave outside of our rules. We are a family run camping centre that promotes a family, NOT a "festival", style atmosphere. If you want a loud party atmosphere, this is not the campsite for you. All persons staying with us are asked to respect each other and all our near-by neighbouring residents. Anybody found breaking our site rules will be asked to leave and banned from staying here again.
Q. Do you allow under 18s to camp alone?
A. NO, but we are willing to consider under 18s camping as long as there is a responsible adult parent/guardian present for the full duration of the stay. If we believe a group looks like they are under 21 then we will ask for proof of age ID. Having just one person on a booking who has just turned eighteen is not acceptable either. Previous under-age groups have tried this and were asked to leave. All bookings are accepted wholly at the campsite’s discretion and we reserve the right to refuse any booking requests.
Q. Do you allow caravans, campervans/motorhomes on site?
A. YES and NO. We do not allow
ANY large (twin-axle) or caravans over 6.5m. Campervans, small motorhomes* and caravans 6.5m or smaller are permitted. This is due to narrow road access in the village of Kingsdown and the camping centre. *Motorhome must not exceed 7m in length. Please see vehicle access map on the
contact us page.
Q. Do you have caravan and motorhome storage facilities?
A. NO. The Camping Centre has no areas for caravan and motorhome storage during the year.
Q. Do you hire or sell caravans?
A. NO. We are purely just a camping centre with a limited amount of electric hook-up points and have no caravans static or otherwise for hire or sale.
Q. Do you do gas bottle refills at the Camping Centre?
A. YES. We have a limited amount of small Campingaz 907 bottles for purchase and/or exchange together with a selection of smaller gas canisters. If you want larger propane or butane bottles you can source locally in Deal and Dover at Walmer Court Farm Shop (466 Dover Road, Walmer CT14 7NA - Tel: 01304 374742) and R G Williams (18 The Strand, Walmer CT14 7DY - Tel: 01304 381477) are the closest gas bottle stockist. Most large retailers such as Tesco, Homebase, B&Q and Halfords also stock camping equipment.
Q. How close are you to from Dover Port?
A. We are 8 miles from the Dover Ferry Port, and this should take no longer than 20 minutes to reach us by car.
Q. How close are you to the Sea?
A. The camping centre is actually situated on what is the beginnings of the White Cliffs of Dover. Guests can access the beach via a public footpath at the site entrance that leads to the village shops, pubs and beach; approximately 5-10 minute walk.
Q. Do you allow an electric hook-up (EHU) to a tent?
A. YES. We have a limited number of electrical hook-ups available for guests to reserve. All EHU’s are at the top of the campsite. They can supply power to tents, campervans and caravans. Electric pitches are not serviced or hard standing. We do not supply hook-up cables - you must bring your own. If you book an EHU to supply electric to a tent then you MUST have a RCD unit specifically built for the job. This is the sort of things you will need ➜
Q. Has the site got any shops/bars/restaurants?
A. We have a site shop in the reception building providing the essential food items, hot and cold drinks and camping equipment. During busy weekends and school holiday periods we open our mobile bar and have various 3rd party food truck vendors. In the local village of Kingsdown there is a post office, newsagents, and a butchers (Oxtale 01304 375670), as well as 3 family friendly pubs all within a 5 to 10 minute walk of our gates - The King's Head (01304 373915) which is situated next to the butchers, about half way down Upper Street. The Rising Sun (01304 373983) which is situated at the bottom of Upper Street and on Cliffe Road. Finally, The Zetland Arms (01304 364888) is located on the beach.
Q. Are you a Scout Campsite?
A. Kingsdown Camping was a Scout campsite until it was sold in 2005. As a private campsite we are still keen to maintain our historical association with Scout, Guide and School groups and therefore offer a discounted rate to organised camps for these groups. Please note this discount is not available for individuals or families; check price calendar for seasonal rates.
Q. Is the site open all year round?
A. YES and NO. The camping field is open from March to October. The actual opening and closing dates may vary. Our indoor accommodation is available to book all year round (except Christmas and New Year).
Q. Do you allow for residential or seasonal stays?
A. NO. We cannot allow long term bookings or reserve any permanent areas on site. Any booking requests for longer than 2 weeks will have to contact the site office.
Q. Are there any plug sockets in the toilet/shower block?
A. NO. Our toilet/shower facilities do not have electric plug sockets in them.
Q. Do you have any printed brochures?
A. NO. We try to be as eco-friendly as possible and so all information on the camping centre can be found on this website and is downloadable. Our website is continuously updated.
Q. Do you provide activities?
A. NO. The camping centre does not provide activities, but there are recommended activity organisations on our
downloads page, which may be of interest to groups wanting to have activities during their stay with us. Don't forget to pre-book your activities with the relevant organisations in plenty of time to avoid disappointment.
Q. Do you allow a single night stay?
A. YES. Please ensure that you have booked before arriving at the campsite. If you are looking to stay on either a Friday or Saturday night ONLY, then an adult supplement charge is payable. We do not accept single night bookings over any Bank Holiday weekends - minimum 2 night bookings only.
Q. What is the red X on the booking calendar dates ?
A. When the Campsite is fully booked, a red x
will appear on that date on the booking calendar. The campsite works on a fair first come first served allocation basis, and when this allocation is met we are no longer able to take any more bookings.
Q. Do you allow BBQs and Campfires?
A. YES. We allow both BBQs and Campfires, but have to insist that they are raised off the ground to avoid burning the grass. Fire baskets can be hired if required (limited availability); these are not supplied with grills. Please ensure that any disposable BBQ trays are not placed on the grass. Persons found having fires on the grass will be charged for any damage and may be asked to leave.
Q. Does the Camping Centre have WIFI access?
A. YES. Our guest wifi router is located in the site office/reception but the range is limited to approximately 20m around this building. The campsite also has an O2 and EE 4G mobile phone masts, so depending on your phone network you will be able to access the internet using your own data plan.
Q. Do you sell logs?
A. YES, bags of logs are available to buy from the site office/reception. There may also be wood for you to freely collect around the campfire circles but we do not guarantee this. This free wood is NOT pre-cut and is NOT bagged (because it is FREE) - so you will need to hunt and gather. You may need to bring appropriate tools with you, i.e. a small saw but DO NOT cut live wood from trees. Ensure that any unused wood is returned back to the fire circle areas for others to use and not just left where you camped or thrown in hedges. Grrr.
Q. Can we use the campsite's fire circles?
A. The fire circles are for group booking use ONLY and subject to availability and strict controls. Please call our office for further information. Fire circles are for nighttime use only and to have a camp fire, not a bonfire! Please familiarise yourself with our
Campfire Circle Safety guide.
Q. Do you charge mobile phones?
A. YES. The office has a device charging station for mobile phones, laptops and tablets, a fee of £1 per item is payable. This is only available during our office hours between 9am and 6pm.
Q. Do you freeze ice packs?
A. We do not provide freezer or fridge facilities for camping guests. However, we do sell bags of ice in our shop.
Q. Do you have indoor accommodation?
A. Yes, we have a 16 berth cabin “The Crew Lodge” that has 3 bedrooms. It has a full kitchen inventory, TV lounge diner, 2 bathrooms and outdoor seating area. We also have 6 x Cabin rooms that each sleep up to 5 persons. Cabins have a kitchenette with a fridge, microwave, toaster and kettle plus an outside picnic table. Toilet and showering facilities are external to the cabins rooms and are located in an adjacent building. Please see the prices page and relative accommodation calendar for seasonal pricing.
Q. Is the indoor accommodation private or shared?
A. Our 7 accommodation units are private and not shared with others you do not know. Only 1 key is issued per unit.
Q. What happens if I find damaged items or cause damage?
A. We do a full inventory check before each booking arrival but if you do find a damaged item or something missing from the listed inventory please report this to us within 2 hours of arrival. Please do not move items to other cabins and if you do accidentally break anything please report this to reception before you leave. NB We reserve the right to charge you for any broken inventory or damage to the accommodation. Only 1 key is issued per unit.
Q. Are there any electrical plug sockets in the cabin rooms?
A. YES there is a double plug socket in each cabin room.
Q. Are there cooking facilities for the camping grounds?
A. YES/NO. We do have a field kitchen that MUST be reserved if you wish to use it.
Note: The Field kitchen is only available for group bookings; it is not to all camping guests. The Field kitchen is not equipped with cutlery, pots, pans, plates, cups and glasses. The Field kitchen hire price is available on our
prices page for any groups that wish to hire this facility.
Q. Is bedding provided for the Indoor Accommodation?
A. NO. We do not supply any bed linen, towels or tea towels for the indoor accommodation. All beds in the Crew Lodge are adult size single bed bunks that are supplied with pillows and duvets. Each cabin room has 2 x bunks ( 1x double bed with a single bed above and 1 x single bed bunks) You must bring your own bed linen, towels and tea towels.
Q. Are the use of drones allowed on site?
A. Any use of drones must be approved by Campsite management.
Q. Do you allow fireworks or Chinese lanterns?
A. NO. The use of fireworks by guests is strictly prohibited on site. We are not averse to the use of Lanterns, but you should inform a member of site staff of any intended use (red coloured lanterns are not permitted as these can be strangely confused with distress flares by the public).
Q. Are there any local TAXI firms?
A. Jack's Cars 01304 362299. AI Cars 01304 898381. Castle Taxis 01304 374001. Phoenix Cars 01304 368880. Patrick's taxi offer a 7 seater taxi (+ wheelchair access) 07904 315960. Local bus and train timetables can be viewed on our
downloads page.